Family Support Specialist - Eligibility (North) Customer Service & Call Center - Hialeah, FL at Geebo

Family Support Specialist - Eligibility (North)

Early Learning Coalition of Miami-Dade/Monroe Early Learning Coalition of Miami-Dade/Monroe Miami Lakes, FL Miami Lakes, FL Full-time Full-time $19.
23 an hour $19.
23 an hour 2 days ago 2 days ago 2 days ago Job description Job
Summary:
The Family Support Specialist serves in a support capacity and may independently handle a variety of situations involving interactions with providers and parents.
This position reports to the Early Learning Supervisor.
Essential Duties and
Responsibilities:
Serves as the provider/parent contact for all Coalition related issues Receives and maintains record of all correspondences from providers/parents in assigned area Reviews provider contracts Signs as the Process Agent on VPK contracts Prepares provider contracts for final approval Updates and maintains provider/parent information in system of record Maintains provider contract status in the provider portal Answers compliance questions from providers/parents Notifies providers/parents of expiring documentation Interviews parents and determines eligibility for child care services Maintains and updates case file notes Assists parents in selecting quality child care settings Generates child care referrals Performs related duties as required Skills and Abilities:
Accountability Excellent interpersonal skills Excellent communication skills, both written and oral Excellent organizational skills Computer Equipment and Software Requirements:
Microsoft Office Suite Enhanced Field System (EFS) Experience and Training:
High School Diploma or Equivalent Minimum of one year of administrative or customer service experience Knowledge of principles and practices of organization, planning, records management and research Training, education and/or experience may be substituted for certain minimum qualifications Job Type:
Full-time Pay:
$19.
23 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Miami Lakes, FL 33014:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.

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